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Topic: Worthy praise for Bela D Media.

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  1. #1

    Worthy praise for Bela D Media.

    I would like to give some of what I consider very worthy words of praise for Bela D Media, both professionally and personally.

    I have been writing/composing for the better part of 23 years (being 35 now) and although I have studied music at the college level and have a degree in computers, have just recently begun to significantly "marry" the two.

    In doing this, I have contacted dozens of companies, from guitar modeling specialists to virtual instrument producers to DAW developers (I have three separate packages) to hardware suppliers and the like. This has afforded the opportunity to deal with a significant number of people in both sales, support, and customer service in many of these companies.

    While in my 35 years I have had to develop a significant level of patience, flexibility, and understanding in order to be successful, sometimes companies and their staff can make things difficult and seem to be "self-"oriented versus "customer-"oriented and while their products may be top notch, experiences that are less than helpful make it difficult to deal with, or rather WANT to deal with their company again.

    On the total other end of the spectrum, however, is Bela D Media.

    While in the process of aquiring a significant number of sample libraries for my studo and composition work, I came across a forum discussing the "Giovanni" series of children's choir's, which were about to be released. As one part of my writing tends to deal heavily with vocal/ensemble work, I promptly placed my order knowing that it would still be at least a month or two from trying it out due to workload, a new infant boy, and other activities.

    Since dealing with many companies and usually "just forgetting about" the order, etc, it still made a "notch in my grey matter" when Frank sent me an email offering a discount after the shipment would be a little delayed.

    "That's nice" I thought, fairly confident that I was at the point of completing my sample library, noting that if anyone asked about Bela D's customer service, I'd say it was pretty top notch. Not enough, however, for a posting on a forum such as this, but still pretty decent compared to many of the companies I've dealt with.

    As their GIGA version of the Giovanni collection was announced, I emailed Frank with some specific format-based questions, and I have to tell you how disappointed I was that I didn't get an email 5 minutes later like he does with me now. INSTEAD HE CALLED ME DIRECTLY IN ABOUT THREE MINUTES to answer my questions specifically himself - and not only that, this is after I heard about a significant health issue that he's recovering from. I was only regretful that I couldn't take the call on my cell phone (after hearing his voice message) due to being out of normal cell range in the building I was in.

    I am the type of person that likes to help people - and of course likes to have it reciprocated. Upon getting (and missing) his call, I went to the Bela D site and did come across another useful library - the DIVA collection, which, as usual I had questions on, and which Frank, as usual, responded to in the usual 5 minutes or less.

    At this point, unbeknownst to him, I was pretty much going to get whatever Bela D was putting out as long as I didn't have an "analog" version myself (I'm an accomplished guitar player, so the guitar series wouldn't work for obvious reasons) so when I asked him about the discount, he dediced to even increase it due to being a previous customer. (I'm sure the talk about all of these "discounts" is making him a little nervous and I'll bet that after reading this email he's going to be talking to the shipping department about no more delays, also!)

    To sum it up, without high quality products, there would be no purchasing of anything. Without high quality treatment of customers there would be no REPEAT purchases from those same companies, as I am refusing to do business with several companies that are even mentioned in these forums that due to personal treatment have lost me as a customer/user.

    Frank and the Bela D staff, however, have won me over as someone that they feel is worthy of doing business with and make me feel each and every time I contact them in some way that they want to help in the best way that they can.

    I am totally convinced that if you give them and their stunning products a try, you will also get
    the same "preferential" treatment, and become a Bela D customer for a long time to come, as I am.

    Thank you for your time, and I apologize for what may seem an excessively long post.

    - Paul Greblick
    August 8, 2005

  2. #2

    Re: Worthy praise for Bela D Media.

    Paul,

    You mean that's not the way every company does business?

    ----

    Thanks for your kind words Paul, evryone at Bela D Media appretiates the recognition of the countless hours of hard work put into every sale and every release. We know how it is out there as we're all customers too. And we can put ourselves in your shoes as far as how scary it is paying hundreds of dollars for a new library and not being able to squeeze every last drop out of it.

    So we burn the midnight oil because we wish others would as well. Posts like your's and from the other satisfied customers we have really makes the job worth it. Especially, as you said, with Frank's health, and I recently got some news that a very very close family member of mine will be passing away soon, Frank and I, and the rest of the team, seem to sometimes dig into our work too deep to get away from everything else.

    Thanks again. We really do appretiate all of our customers.
    Alan Lastufka | www.BelaDMedia.com
    Producer/Artistic Design | Content Producer

    20 Things

  3. #3

    Thumbs up Re: Worthy praise for Bela D Media.

    Wow! Not sure what to say in response to this thread. Thank you? LOL. I do appreciate it Paul and it is was pleasure to speak with you. We do try has hard as possible to stay in touch with all of our users. We have many and we try our best to please everyone. Of course, its not always a happy situation when dealing with retail sales. Words can be taken the wrong way and etc but, for the most part... everyone seems happy.

    We have many more titles in the works and we hope everyone will give Bela D Media the opportunity to serve their musical needs.

    FB

    PS. 1 N in GiovaNi
    Bela D Media | www.BelaDMedia.com

  4. #4

    Re: Worthy praise for Bela D Media.

    Paul, I couldn't have said it better myself! I backup everything you've said about how well Bela D treats their customers 100%. The bottom line is good service equals sales, but good business relationships equal lifetime customers. It's a win win situation, the customers are happy, and the company does well. What more could you ask for!

    You can tell when someone is passionate about what they do. I am very passionate about music/composition/film, and you can tell that same passion goes into the Bela D products. Just listen to Giovani, it's there!

    ...and of course I'll never misspell Giovani again...
    Quote Originally Posted by Bela D Media
    PS. 1 N in GiovaNi
    Liam
    "The biggest risk of all , is never taking a risk"

  5. #5

    Re: Worthy praise for Bela D Media.

    Quote Originally Posted by Alan Lastufka
    Paul,

    You mean that's not the way every company does business?

    ----

    Thanks for your kind words Paul, evryone at Bela D Media appretiates the recognition of the countless hours of hard work put into every sale and every release. We know how it is out there as we're all customers too. And we can put ourselves in your shoes as far as how scary it is paying hundreds of dollars for a new library and not being able to squeeze every last drop out of it.

    So we burn the midnight oil because we wish others would as well. Posts like your's and from the other satisfied customers we have really makes the job worth it. Especially, as you said, with Frank's health, and I recently got some news that a very very close family member of mine will be passing away soon, Frank and I, and the rest of the team, seem to sometimes dig into our work too deep to get away from everything else.

    Thanks again. We really do appretiate all of our customers.
    Well, Alan, quite simply...no. Unfortunately, that's not how all other companies do business, and some seem too big to even deal with their customers needs on a workable level that doesn't seem like a big assembly line.

    It certainly can be "scary" to drop hundreds of dollars on a ibrary and not have it work up to expectation, not alone what was told by the marketers of the library it would do, and what it needed to perform at its best.

    I, myself have spent quite a few hundred more than "hundreds" on a big name library that wasn't worth, in my opinion, the hype, and was a little misleading as far as the necessary hardware requirements, etc, and to top it off was told by one of the developers themselves that they basically weren't interested in helping me.

    That's okay, though - there's something as important as business and that's relationships, which, by the way "good" ones are the cause of many repeat purchases as stated in my first post.

    And speaking of relationships, and please excuse me if I get a little esoteric here, but losing a family member can be diffiicult on many levels. What helped me when I lost a couple of dearly close ones recently was a thought that a friend of mine who actually is a professional psychic told me - just because you can't see them doesn't mean that they aren't there.

    Which is a really good way of thinking for a lot of things - it's caused me to rethink "missing out" on incredible music-related opportunies when I was 19 (16 years ago) and realize that goals, dreams, aspirations, or just longings for "something greater and better" is kind of climbing Mt. Everest (but a lot less risky) - the mountain (goal, dream, whatever) doesn't go away just because we turn away and sometimes even run from it.

    I realized also that - and this is strictly my own personal opinion here - whatever skills, talents, knowledge that I have, there is an obligation I feel to start using them to their full extent more out of a sense of responsiblility and commitment to something greater. And if I work long enough and hard enough maybe someone else out there can receive some kind of special benefit, help, hope, happiness, etc, as it was in my own periods of long, seemingly infinite hopelessness and "unhappy" times (putting it mildly) that music itself, even if was a few seconds of a simple vocal harmony, gave me a sense of peace and happiness that there was more than what we could just see with our physical eyes, etc, and something worth living for.

    Anyway - realizing that last paragraph is sounding way too preachy and way WAY too deep, it's in the sharing of what we do well and enjoy that makes for a positive impact on others. The quality of the products as well as the "royal treatment" are significant, to me, way beyond any sort of business model or anything like that. It's a direct reflection of the people involved.

    Alan, I have written you on other forums and even personally and I have to say it really is a pleasure meeting your aquaintance and I do hope that whatver way I can help you, Frank, and those who work with you "beyond" just beyind a customer I would absolutely love to in whatever way I can.

    Thanks for listening - I hope this didn't go too far off topic. I think, however, in seeing the reasoning behind my compliments after the "bad" experience with the "other" developer weren't really that over the top after all or that out of proportion. All it takes is one bad experience to give you a sense of perspective.

    I just wish that my experiece with the opposite would go that "other way" already...

    (And I thought "The Diva Collection" was some kind of multiple choice romance partner...gee, was I ever wrong!)

    Talk to you all later!

    Oh, and Frank, contrary to what they all say, Jack Daniels is NOT a perscription sedative. They actually sell it over the counter now!

  6. #6
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    Re: Worthy praise for Bela D Media.

    Hey - At the risk of sounding like - 'me too' ;o)...
    I actually arrived at this forum today also to heap some praise on Frank's desk, but have found that I'm queuing!
    Now that really IS a good sign!

    I was having (self-induced) troubles with the newly arrived GS version of Lyrical Distortion the other day, and emailed Frank...less than 10 mins later I got a reply from him, and shortly after another from Aaron pointing me in the right direction...

    To my mind, that really is customer service at its best - I know others have said it here already, but guys, honestly, that's fantastic...I couldn't have asked for more. I'll certainly be returning as a future customer.

    All the best
    Paul

  7. #7

    Re: Worthy praise for Bela D Media.

    I'd also like to jump in here and say that I have been absolutely impressed with the service of Bela D Media. They are really top notch. My experience has been wonderful...

  8. #8
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    Re: Worthy praise for Bela D Media.

    I must chime in here. I am taking on the duties as editor of the blog and uber-moderator at Audiogroupltd.com. As such I have been in touch with Frank. I am forced to say that it is dangerous to use him and the folks at Bela D as a baseline for what one should expect as standard customer service and attention. It would be like using Superman and Captain Marvel (Shazam) as a baseline indicator for what everyone should expect in law enforcement.

    Using Bela D's example as an ideal that should be striven for throughout the industry for responsive, honest, trustworthy and friendly service might be more to the point.

    I do not know where these guys get the time and focus along with their friendly, responsive MANNERS to keep coming up with some of the most valuable and well done sound packages I own.

    I started using DIVA on my own rig about a year ago, and am now writing a review of Giovanni for the blog at Audiogroupltd. I have been using two systems (mine and the one in Audiogroupltds. studio) while comparing Giovanni with other "children's" choral instruments. I have not finished comparing all packages yet and am finding difficulty in coming up with concise, non-repetitive superlatives to apply to Giovanni in its areas of strength -- without sounding like I am writing "publicity."

    So -- Frank, if you can recommend a good thesaurus --

  9. #9

    Re: Worthy praise for Bela D Media.

    what they said. Bela D is a company that connects us to an"old world" style of biz-Sincerity in customer relations. Where else can you call the developer 24/7? I think Alan likes to be called most at 3 am. Just after he falls asleep. Try it- it's fun! Kevin

  10. #10

    Re: Worthy praise for Bela D Media.

    Quote Originally Posted by artsoundz
    I think Alan likes to be called most at 3 am. Just after he falls asleep. Try it- it's fun! Kevin
    I don't mind it - but my housemate likes to throw shoes at me when it wakes her up. You should see all the high heel marks on the wall from the times she's missed, and the marks on my back from when she didn't miss.

    Thanks everyone for the shout-out. It's good to know we're able to help out when its needed. If you have any recommendations for additional supports we can offer? or other ways we can add value to our products, in return for your support of the independant developers, don't hesitate to let us know.
    Alan Lastufka | www.BelaDMedia.com
    Producer/Artistic Design | Content Producer

    20 Things

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