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Topic: Finale 2006 and Finale GPO - Can't Register Online

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  1. #1

    Finale 2006 and Finale GPO - Can't Register Online

    I just bought Finale 2006. In it is the Finale GPO product, which must be registered and an authorization key obtained from you. I went through the tool to do an online registration.

    I am an experienced user with an always-on broadband connection. I was connected to the internet and disabled all pop-up blocking and firewall software. When I clicked on the registration tool to register online I got the cryptic message "Cannot open browser". This happens whether I had a browser open or not. I even tried uninstalling and reinstalling to no effect.

    I run IE 6 under WIn XP SP2.

    I then tried to go to the Native Instruments support page on the Internet - and was told I cannot submit a ticket without a login ID, which I can only get if I register the product (which I can't register)!

    Catch 22.

    This is aggravating at best. I can't register online because the registration tool appears to be broken, and I can't reach tech support without a registration. Yes, I can call you but I am at the office and cannot stay at home to call while at my computer.

    This is not a Finale problem - it appears to be the NI registration tool.

    Has anyone seen this and if so, is there a workaround?

  2. #2
    Senior Member
    Join Date
    Oct 2003
    Location
    NW Illinois
    Posts
    1,175

    Re: Finale 2006 and Finale GPO - Can't Register Online

    Try this:

    The registration tool for Finale GPO is located in~START>>(ALL) PROGRAMS>>NATIVE INSTRUMENTS FINALE GPO>>FINALE GPO REGISTRATION TOOL.~

    Follow the on-screen instructions.~ If you do the online registration, you will be directed to Native Instrument's website and prompted to either login or create and account.~ Contact~MakeMusic technical support first if you need help with this process at 952-937-9703.

    Good Luck,
    Jeff

  3. #3

    Re: Finale 2006 and Finale GPO - Can't Register Online

    Nope. That is the tool that gives me the message "Cannot open browser", so I can't do any of the steps you describe.

  4. #4
    Senior Member
    Join Date
    Oct 2003
    Location
    NW Illinois
    Posts
    1,175

    Re: Finale 2006 and Finale GPO - Can't Register Online

    Then now would be the time to call tech support.
    I think they open at 11:00 AM CST.

    JT

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